Shipping & Returns
Shipping
We ship Australia-wide, with international shipping coming soon.
Processing Times
- Orders are typically packed and dispatched within 1–3 business days.
- During product launches, sales, or busy periods, processing times may be slightly longer.
Shipping Times
- Standard Shipping: 2–8 business days (depending on your location)
- Express Shipping: 1–4 business days
Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery.
Please note that delivery times are estimates and may vary depending on the courier and your location.
Returns & Exchanges
We want you to love your Freedom Co. gear.
If you’re not completely satisfied, you can return your item within 30 days of receiving your order.
To be eligible for a return:
- Item must be unworn, unwashed and in original condition.
- All original tags must still be attached.
- Items must be free from marks, damage, pet hair, odours or alterations.
Unfortunately, we cannot accept returns on sale items, gift cards or products marked as final sale.
Exchanges
Need a different size?
We’re happy to exchange your item (subject to stock availability). If your requested size is unavailable, we’ll offer a store credit.
Faulty Items
If you receive an item that’s faulty or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
We’ll organise a replacement, exchange or full refund as quickly as possible.
Return Shipping
If you’re returning an item because you’ve changed your mind, return postage is the customer’s responsibility.
If the item is faulty or we’ve made an error with your order, we’ll cover the return shipping costs.
Need Help?
If you have any questions about shipping, returns or your order, please contact us through our Contact page.
We’re always happy to help.